MPRN stands for Meter Point Reference Number. It’s unique to the gas supply for your particular property and is used to identify the connection between the gas mains pipes and your gas meter.

You’ll find this on page 2 of your gas bill or statement and it’s normally displayed somewhere on your meter (it’s different to your meter serial number). It’s useful to have this number if you want to switch supplier.

The supply point number given is used to help energy companies complete the switching process and for the companies that distribute your electricity or gas (local network operators) to identify you.

For electricity this is called a Meter Point Administration Number (MPAN) or for gas a Meter Point Reference Number (MPRN).

The first number on the bottom line identifies which network distribution supply region you are in - this is also stated on your bill on page 1.

We will be in touch 42 days before the end of your current tariff to provide you with our latest offer to help you decide which tariff is best for you!

If you do not select a new fixed term tariff you will change on to our Standard Variable Rate tariff. This tariff has no fixed term or exit fees. As it’s a variable tariff the prices may move up and down from time to time in line with the wholesale market. But don’t worry we will notify you of this 30 days in advance.

A smart meter is a digital meter that measures the energy you use and sends readings directly to your supplier. The bills are generally more accurate and up to date.

We currently don’t support smart meters but may support them in the future.

A smart meter is a digital meter that measures the energy you use and sends readings directly to your supplier. The bills are generally more accurate and up to date.

We currently don’t support smart meters but may support them in the future.

Our daily standing charge is simple - it helps to cover the fixed costs of supplying energy to your home. The standing charge will be discounted if you choose to pay by direct debit.

We've made it easy to see what the daily standing charge is on your bill - the other figures you'll see relate to the number of energy units you've actually used (or we've estimated that you've used) and the cost for those units based on your chosen tariff.

If you smell gas at home or on the street:

• Open doors and windows for ventilation
• Do not use matches or naked flames
• Do not turn on or off any electrical switches
• Do not use mobile phones
• If it is safe to do so, turn the gas off at the meter unless the meter is located in the cellar/basement
• If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually
• Call the National Gas Emergency Helpline: 0800 111 999

If you've just moved home, we'll need the following from you: Your new address, the date you stopped/ started being legally responsible, Final meter reading from your old home.

You need to contact us on/after the day you moved house. We are unable to process any house moves in the future.

If you change supplier or move house, please let us know and we will be able to create a new account for you for your new property.

If you are switching to a different supplier, you will need to notify your new supplier that you need to be added to the Priority Services Register. You can phone us on 0345 60 70 372 or email us at help@service.esbenergy.co.uk

The Priority Services Register (PSR) is a free service offered throughout the energy industry to domestic customers by all energy suppliers and network operators for customers across England, Wales and Scotland.

Through the PSR, eligible customers can receive additional services in relation to their communication, access and safety needs. With your consent, energy suppliers and network operators will keep and share PSR information securely across the energy industry. To register for the PSR, please  click here to download our Priority Support Application.